FAQs
BUY, SELL & TRADE
Where are you located?
Where are you located?
Our showroom is located at:
1945 Camino Vida Roble Suite M Carlsbad, CA 92008 ( Entrance in the back of the building )
PHONE: 760-612-8100 (Call or Text)
E-MAIL: info@theboardsource.com
What are your hours?
What are your hours?
Our Carlsbad, CA showroom is open 10am - 3pm daily. Our web store is open 24hrs for online purchases.
Can I place a board on hold?
Can I place a board on hold?
Yes! Please call/text us at 760-612-8100 to place a board on hold for 24 hours.
Can I trade or sell my surfboard?
Can I trade or sell my surfboard?
Yes. We pay out on the spot, no consignment. We pay up to 65% of the resale value, cash or check in hand (or trade in credit towards another surfboard). Learn more here
Will you negotiate on the price of a used board?
Will you negotiate on the price of a used board?
Our prices are firm and we do not haggle or negotiate prices. We do periodically have sales and promotions and if you sign up for our VIP email list you will be notified when we have special deals. Sign up here
How can I get notified when you have new boards come in?
How can I get notified when you have new boards come in?
To get early access to new arrivals join our VIP email list here.
Each week we will send you an email of surfboards before they hit the racks.
How can I pay?
How can I pay?
We accept all forms of payment in our showroom & online, including all common Credit/Debit Cards, Cash, ApplePay, Venmo and PayPal. We also accept Shop Pay Installments so you can choose to pay in weekly or monthly installments with no interest.
SHIPPING
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 5-8 days for shipping in mainland USA.
What if my surfboard is damaged in transit?
What if my surfboard is damaged in transit?
We are certified through FedEx and air cargo to ship surfboards and do so with the utmost care. But in the rare case that your surfboard is damaged in transit we have you covered. You can find all the information on our shipping policy here