FAQs

BUY, SELL & TRADE

Where are you located?

Our showroom is located at:

1945 Camino Vida Roble Suite M Carlsbad, CA 92008 ( Entrance in the back of the building )

PHONE: 760-612-8100 (Call or Text)

E-MAIL: info@theboardsource.com

What are your hours?

Our Carlsbad, CA showroom is open 10am - 3pm daily. Our web store is open 24hrs for online purchases.

Can I place a board on hold?

Yes! Please call/text us at 760-612-8100 to place a board on hold for 24 hours.

Can I trade or sell my surfboard?

Yes. We pay out on the spot, no consignment. We pay up to 65% of the resale value, cash or check in hand (or trade in credit towards another surfboard). Learn more here

Will you negotiate on the price of a used board?

Our prices are firm and we do not haggle or negotiate prices. We do periodically have sales and promotions and if you sign up for our VIP email list you will be notified when we have special deals. Sign up here

How can I get notified when you have new boards come in?

To get early access to new arrivals join our VIP email list here.

Each week we will send you an email of surfboards before they hit the racks.

How can I pay?

We accept all forms of payment in our showroom & online, including all common Credit/Debit Cards, Cash, ApplePay, Venmo and PayPal. We also accept Shop Pay Installments so you can choose to pay in weekly or monthly installments with no interest.

SHIPPING

What shipping options are available?

We have several shipping options available and you can see them here

For international orders or multi-surfboard orders request a shipping quote here

How long will it take to receive my order?

Standard shipping normally takes 5-8 days for shipping in mainland USA.

What if my surfboard is damaged in transit?

We are certified through FedEx and air cargo to ship surfboards and do so with the utmost care. But in the rare case that your surfboard is damaged in transit we have you covered. You can find all the information on our shipping policy here

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.