Surfboard Shipping Disclaimer

 At The Board Source, we take immense care and pride in packaging surfboards above and beyond industry standard, using some of the best and most reliable transport services available.

In the unlikely event of damage upon delivery, The Board Source is committed to resolving the issue promptly.  To facilitate a smooth resolution process, customers must adhere to the following guidelines:

  1. Inspect Upon Delivery: Immediately inspect the contents of the box upon delivery. If damage is detected:

  2. Report to your delivery driver: If external damage to the box is visible please report the damage to your delivery driver.

  3. Notify Us: Contact us promptly to report the damage.

  4. Retain Packaging: Keep the box and all its contents.

  5. Submit Documentation: Email with clear photos of the damaged board and packaging. We require photos of all inner packaging and all 6 sides of the box, including a readable shipping label.

You claim for damage reimbursement will not be processed until photos of the external box are received.

  1. Resolution Options: The Board Source will determine available resolution options.

  2. Timely Claims: Claims must be made within 48hrs of delivery.

Options for Damaged Boards:

  • For minor damage, we cover 100% of estimated repair costs or provide a repair kit at no charge  if they are comfortable with fixing the damage themselves.
  • For major damage affecting structural integrity or performance, we cover estimated repair costs.
  • If a board is beyond repair, we arrange for its return and offer a credit, or refund.

Surfboard Disclaimer:

Please note that used surfboards are sold in their current condition, which may include repairs, dents, scratches, and cosmetic blemishes and similar. Please read the product description carefully before purchase. These imperfections are typical for pre-owned boards and do not affect their functionality or structural integrity. By purchasing a used surfboard, you acknowledge and accept its current condition.

Surfboards may have minor blemishes that do not affect performance. Used boards are sold as is and are . Surfboards are handcrafted items and may occasionally exhibit minor imperfections such as burned glass from the shaping process, variations in coloring from glassing, or cosmetic scratches. These small blemishes are inherent to the manufacturing process and do not affect the performance or structural integrity of the surfboard. By proceeding with the purchase, the customer acknowledges and accepts these terms.

Important Notes:

  • Claim Discretion: The Board Source reserves the right to determine the acceptance of claims, including all resolution options and repair valuations.
  • Non-Refundable Shipping Costs: All shipping costs are non-refundable, regardless of damage during transit.
  • Loss of Value: We do not cover the 'loss of value' for items damaged in transit.
  • Refunds: Refunds for eligible returned items are processed only after they have been safely delivered to our location.
  • Non-Refundable Surfboard Purchases: All surfboard purchases are non-refundable.
  • Liability Limitation: We are not liable for packages stolen or damaged after delivery.
  • Customer Support: Your patience and understanding are greatly appreciated. We are committed to assisting you by submitting claims and handling the extensive paperwork involved in filing a claim on your behalf. Please be aware that timelines and resolutions for insurance claims may vary. We kindly request that you set your expectations accordingly.